Effective Date: November 1, 2025

 

This Privacy Policy describes how Pagliai’s Grinnell ("we," "us," or "our") collects, uses, and discloses information when you use our website, place online orders, sign up for marketing communications, or interact with us.

 

1. Information We Collect

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We collect information about you in various ways when you use our services:

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A. Personal Information You Provide Directly

We collect personal information that you voluntarily provide to us, which may include:

• Contact Information: Name, email address, phone number (including mobile number for SMS), and mailing address.

• Order Information (Food & Merchandise): Details necessary to process and fulfill your orders, including items ordered, delivery/pickup instructions, payment information (processed securely by third-party payment processors, we do not store full payment card details), and shipping address.

• Catering Details: Specific event information, dates, times, location, guest count, dietary restrictions, and specific requests.

• Marketing Preferences: Information about whether you opt-in to receive email newsletters or SMS marketing texts.

• Account Information: If you create an account, we store your username and hashed password.

 

B. Information Collected Automatically

When you access and use our website, we automatically collect certain information:

• Usage Data: Details of your visits to our website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the website.

• Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our service and hold certain information.

 

2. How We Use Your Information

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We use the information we collect for the following purposes:

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A. Service Delivery and Fulfillment

• To process and fulfill your online food orders, merchandise orders (including shipping), and catering requests.

• To communicate with you regarding your orders, including confirmations, status updates, and delivery/pickup arrangements.

• To manage your account and provide customer support.

 

B. Marketing and Communications

• Email Newsletters: To send you updates, promotions, and news about our products and services, based on your opt-in consent.

• SMS Marketing Texts (if opted-in): To send you promotional alerts, special offers, and order-related updates via SMS/text message. Standard message and data rates may apply. You can opt-out at any time (see Section 5).

• To personalize your experience and present tailored content.

 

C. Internal Operations

• To improve our website, products, and services.

• To analyze website usage and operational metrics.

• To ensure the security of our website and services.

• To comply with legal obligations and resolve any disputes.

 

3. Sharing Your Information

 

We may share your personal information with the following parties:

 

• Service Providers: We engage third-party companies and individuals to perform functions on our behalf, such as payment processing, shipping carriers, email delivery services, SMS platform providers, and website analytics providers. They have access to personal information needed to perform their functions but are prohibited from using it for other purposes. Please review Constant Contact’s Customer Data Notice for information about how they use your information.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

• With Your Consent: We may share your information for any other purpose disclosed to you at the time we collect your information or pursuant to your consent.

 

4. Security of Your Information

 

We take reasonable measures to protect the personal information we collect from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

 

5. Your Choices and Rights

 

A. Email Marketing Opt-Out

You can unsubscribe from our email newsletter at any time by clicking the "unsubscribe" link located at the bottom of every marketing email.

 

B. SMS Marketing Opt-Out (Text Messages)

If you have opted in to receive SMS marketing texts, you can stop receiving them by replying STOP to any message you receive. You may also reply HELP for assistance.

 

C. Access and Correction

You may have the right to request access to or correction of the personal information we hold about you. Please contact us using the contact information below.

 

6. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

 

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this policy.

 

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at pagliaisgrinnell@gmail.com, 641-236-5331 or by mail: 816 5th Ave. Grinnell, IA 50112.